Terms and Conditions
Last Updated: January 19, 2026
Acceptance of Terms
Use of the Applications, Products, and Services
Scope of License
Third-Party Content
Account Registration
Services
Third Parties
Scope of License
User Obligations
User Content
Change of Service
Feedback
Term; Termination
Service Risks and Disclaimers
Product Use Specifications
Indemnification Against Harm
Binding Arbitration Clause
General Terms
Acceptance of Terms
These Terms and Conditions (the "Terms" or "Agreement") constitute a legally binding agreement between you (the "User" or "you") and SATELLAI ("SATELLAI", "we", or "us"), governing your rights, obligations, and liabilities when: accessing or using the SATELLAI official website (https://satellai.com/, the "Website"), the SATELLAI Mobile Application and SATELLAI Go Mobile Application (the "Mobile Apps") (collectively, the "Applications"); or purchasing or using any SATELLAI products (the "Products") or services (the "Services"). Before using the Applications, purchasing any Products, or accessing any Services, you must read and agree to these Terms.
These Terms include provisions limiting our liability to you and requiring you to resolve any disputes with us through final and binding individual arbitration (subject to the laws of your jurisdiction). This means that, unless prohibited by the laws of your jurisdiction, you will not have the right to file any claims in court before a judge or jury, nor may you bring claims in the form of a class action, consolidated action, or representative action. If you do not agree to any part of these Terms, do not access or use the Applications, purchase any Products, or use any Services.
We may from time to time post additional terms, conditions, or related documents on the Applications, which are expressly incorporated into this Agreement by reference and shall form an integral part of this Agreement. We reserve the right to modify these Terms at any time, for any reason, in our sole discretion. We will notify you of any modifications by updating the "Last Updated" date of these Terms, and you hereby waive the right to receive individual notice of each modification. You are responsible for reviewing these Terms each time you use the Applications to ensure you are aware of the currently applicable terms. Your continued use of the Applications after the revised Terms are posted constitutes your acknowledgment and acceptance of all such revised Terms, and you agree to be bound thereby.
Use of the Applications, Products, and Services
To use certain features of the Products and Services, you must register for a SATELLAI account and (if applicable) subscribe to the Services associated with such account and pay the corresponding fees. If you fail to maintain a valid and current SATELLAI account and subscription, keep your information updated, and pay all applicable fees, the Products and Services may not function properly.
You represent and warrant to SATELLAI that: (1) you are a natural person (i.e., not a company or other legal entity) and have reached the legal age to enter into a binding contract (referred to as the "age of majority" in some jurisdictions) in your jurisdiction; (2) all registration information you submit is accurate, true, and valid; (3) you will maintain the accuracy of such information on an ongoing basis.
From the date you initiate the subscription process for the Products or Services, you agree not to: (a) distribute, market, resell, transfer, or allow any third party (other than members of the same household) to use the Products, Services, or Applications; (b) use the Products, Services, or Applications in conjunction with any products or services not provided or expressly approved in writing by SATELLAI or its authorized distributors; (c) remove any proprietary notices, labels, or logos contained on or in the Products or Services;(d) decode, decompile, disassemble, reverse engineer, or otherwise attempt to obtain the source code, underlying design concepts, or algorithms of any part of the Products, Services, or Applications; (e) use the Products, Services, or Applications in any manner that: (i) infringes or violates any third-party rights, including intellectual property rights, proprietary rights, publicity rights, privacy rights, or other legal rights; (ii) violates any laws, regulations, decrees, local ordinances, or rules; (iii) engages in conduct that causes harm, fraud, misrepresentation, threats, abuse, harassment, infringement, defamation, vulgarity, obscenity, libel, or other inappropriate behavior; (iv) conducts commercial activities or sales (such as contests, sweepstakes, barter, or advertising) without SATELLAI’s prior written consent; (v) impersonates any person or entity, including but not limited to any employee or representative of SATELLAI; (vi) transmits, accesses, or embeds viruses, Trojan horses, worms, time bombs, or other harmful computer codes, files, or programs.
Furthermore, you are prohibited from "scraping", "harvesting", or "crawling" any pages of the Applications using manual or automated software, devices, or other programs. You are responsible for all activities related to your use of the Applications, Products, and Services. Any fraudulent, abusive, or other illegal activities may constitute grounds for terminating your right to access or use the Applications, Products, or Services.
Scope of License
By using the Products, you acknowledge the existence and validity of all terms of this Agreement. You may not copy, decompile, disassemble, reverse engineer, or manipulate any technology in the Products, or otherwise modify or tamper with the Products or any devices used to receive the Services. Nothing in this Agreement, or your access to and use of the Applications, Products, or Services, grants you any rights, ownership, interest, or license to any technology, software, content, or any intellectual property contained therein. You are not authorized to copy or otherwise use any trademarks, service marks, graphics, or logos of ours or any third parties.
In addition, all materials displayed or made available on the Applications, Products, or Services (including but not limited to text, graphics, articles, photographs, images, illustrations, visual files, sounds, audio files, and works, collectively the "Content") are protected by copyright law. You shall comply with all copyright notices, trademark usage rules, information, and restrictions contained in any Content accessed through the Applications, Products, or Services. Without the prior express written consent of the relevant owner and in a manner that does not infringe the rights of SATELLAI or third parties, you may not use, copy, republish, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise exploit any Content not owned by you, materials submitted by third parties, or other proprietary rights.
Third-Party Content
The Applications, Products, and Services may contain materials owned by third parties (including but not limited to text, graphics, articles, photographs, images, illustrations, visual files, sounds, audio files, and works, collectively "Third-Party Content"). Third-Party Content is subject to its own terms of use and privacy policies. You agree to comply with any specific terms and conditions applicable to Third-Party Content. SATELLAI has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third-Party Content. Unless prohibited by the laws of your jurisdiction, you expressly release SATELLAI from any and all liability arising from your use of any Third-Party Content.
Account Registration
This Service is not intended for minors under the age of 16. You must be at least 16 years old to use the Service. For EU Users aged between 16 and 18, you must obtain the prior written consent of your legal guardian before using the Service. For U.S. Users aged between 13 and 16, you must also provide the written consent of your legal guardian prior to using the Service.
You may be required to register an account with your email address to access the Service. You are solely responsible for maintaining the confidentiality of your username and password, and for all activities conducted under your account. If you believe your account security has been compromised, please reset your password immediately and notify SATELLAI promptly of any unauthorized use of your account or other security breaches. You may be held liable for losses incurred by SATELLAI due to your failure to secure your account information; we will retain records of unauthorized access attempts for at least 12 months to assist with liability determination.
SATELLAI does not seek or intend to collect personal information from minors. If a parent or guardian has reason to believe that a minor has provided personal information to SATELLAI without prior consent, please contact us immediately. We will assist in removing the relevant personal information and unsubscribing the minor from any applicable Service.
Services
Users may access and use the Service solely for its intended purpose. SATELLAI shall have no obligation to provide technical support for your use of the Service if: (1) you modify or interfere with the Service without authorization, or fail to follow the Service instructions; (2) the Service malfunction is caused in whole or in part by third parties (excluding SATELLAI), including but not limited to failures by cell carriers to properly enter or transmit data; or (3) the Service malfunction is caused in whole or in part by your installation or use of the Service on operating environments or platforms not specified or supported by SATELLAI.
For EU Users: If we are unable to provide technical support, we will issue a written explanation of the reasons within 5 business days of receiving your support request. If service interruption is necessary for system maintenance, we will provide at least 48 hours’ prior notice via in-app notification or registered email; for emergency interruptions (e.g., security breaches), we will notify affected Users within 72 hours of discovery.
Third Parties
You are responsible for all third-party fees incurred in accessing and using the Service, including but not limited to all telecommunication fees related to the Service (such as voice, data, SMS, MMS, roaming fees, and other applicable fees charged by your carrier).
If the Service incorporates any third-party software licensed by SATELLAI, we will list the names of third-party providers and links to their privacy policies in "Settings - Third-Party Services". We do not warrant the offerings of any third parties, nor do we assume any responsibility or liability for the actions, products, or content of any third parties. For EU Users, we will assist you in filing complaints against third parties if their actions violate the General Data Protection Regulation (GDPR).
User Obligations
You agree not to:
Use the Service to track people, vehicles, or property;
Copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works based on the Service or any Service-related documentation (except as permitted by applicable law for EU Users for the purpose of interoperability);
Upload or distribute files containing viruses, Trojan horses, worms, time bombs, logic bombs, corrupted files, or any other similar software or programs that may damage the operation of the Service or the devices used by SATELLAI or other Users (e.g., computers, tablets, smartphones);
Use the Service for illegal purposes;
Violate or attempt to violate the security of the Service, or use the Service to violate the security of other websites by any means;
Access data not intended for you or log into a server or account for which you are not authorized;
Interfere with or disrupt networks connected to the Service;
Upload, post, promote, or transmit through the Service any harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, racially or ethnically discriminatory, or otherwise objectionable content;
Upload data and/or materials in excess of any limits specified by SATELLAI from time to time, or create a large number of accounts or transmit massive amounts of data so as to clog the Service, launch a denial of service attack, or otherwise cause detrimental effects on the Service;
Upload, promote, transmit, or post any content that encourages conduct which could constitute a criminal offense or give rise to civil liability.
User Content
Certain features of the Service may allow you to upload, submit, store, send, or receive content ("User Content"). By uploading, submitting, storing, sending, or receiving User Content to or through the Service, you grant SATELLAI a non-perpetual, irrevocable, worldwide license to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations, or other changes to make your content compatible with the Service), communicate, publish, publicly perform, publicly display, and distribute such content, subject to the terms of our Privacy Policy.
SATELLAI shall not be liable for any damage or harm arising from User Content. We reserve the right, but not the obligation, to monitor and/or moderate User Content. Although we are not obligated to monitor access to or use of the Service (including reviewing or editing User Content), we may do so to operate the Service, ensure compliance with this Agreement, and meet applicable legal or regulatory requirements. We reserve the right, but not the obligation, to remove or disable access to the Service (including any SATELLAI Content or User Content) at any time. For EU Users, we will provide a written explanation of the removal within 3 business days upon request. We have the right to investigate any actual or potential breach of this Agreement.
Change of Service
SATELLAI reserves the right to modify or terminate the Service or any of its features. For EU Users, we will provide at least 30 days’ prior notice of termination via registered email and offer a data export option. To the extent permitted by applicable law, we may also modify these Terms at any time; your continued use of the Service after the effective date of such modifications shall constitute your acceptance of the revised Terms.
SATELLAI reserves the right to provide Users with replacement, modified, or upgraded versions of the Service from time to time in its sole discretion. SATELLAI may charge fees for such replacement, modification, or upgrade, provided that: (1) you consent to such changes; and (2) you install the replacement, modified, or upgraded version of the Service. SATELLAI reserves the right to charge fees for accessing and using certain features of the Service; if such fees become effective, we will notify you in advance and provide you with an opportunity to agree to the payment terms.
After a new version of the Application is released, all previous versions will no longer be supported and may eventually cease to operate. SATELLAI does not guarantee the security, continuous operation, or customer service for any unsupported versions.
The Service itself is provided free of charge, but you are responsible for all fees related to text messaging imposed by your wireless carrier. Message frequency varies, and message and data rates may apply. Please check your mobile plan and contact your wireless carrier for details. You are solely responsible for all charges from your wireless carrier.
You may opt out of the Service at any time by sending an email to support@satellai.com. For EU Users, we will delete your personal data within 7 business days of your opt-out, unless legal retention requirements apply (e.g., tax record retention).
For service support or assistance, send an email to support@satellai.com with "HELP" in the subject line.
SATELLAI may change any email address or telephone number used to operate the Service at any time and will notify you of such changes via your registered email. You acknowledge that any messages (including STOP or HELP requests) sent to a changed email address or telephone number may not be received, and SATELLAI shall not be responsible for honoring such requests.
Wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile phone number. If you obtain a new mobile phone number, you must re-register for the Service with the new number.
To the extent permitted by applicable law, you agree that SATELLAI shall not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, or any actions you may or may not take in reliance on the information or the Service.
Feedback
We welcome feedback, comments, and suggestions for improving the Service (collectively, "Feedback"). You may submit Feedback through the Applications. By submitting Feedback, you grant SATELLAI a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully paid-up, royalty-free license (with the right to sublicense) under all intellectual property rights owned or controlled by you to use, copy, modify, create derivative works based on, and otherwise exploit the Feedback for any purpose. For EU Users, this license shall not extend to Feedback containing your personal data; we will process such personal data in accordance with our Privacy Policy.
Cancellation, Suspension, and Termination
These Terms shall remain in full force and effect for so long as you use the Service. SATELLAI may, in its sole discretion, cancel, suspend, or terminate your access to and use of all or any part of the Service. For EU Users, we will provide a written explanation of the termination within 5 business days upon request (unless immediate termination is necessary for security risks). Without limiting the generality of the foregoing, we may terminate your access to the Applications and delete all related information and files (including User Content). For EU Users, we will provide an opportunity to export User Content before deletion (if feasible) and comply with GDPR data retention rules.
You may terminate these Terms at any time by ceasing to use the Service. If you have an account, you may terminate it for any reason at any time. Upon termination of these Terms for any reason, your right to use the Service shall immediately cease. All terms and provisions of these Terms, other than the right to continue using the Service, shall survive any termination.
SERVICE RISKS AND DISCLAIMERS
1. APPLICABLE LAW NOTICE
NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE OR LIMIT ANY WARRANTY, LIABILITY, RIGHT, OR REMEDY THAT CANNOT BE LAWFULLY EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
CERTAIN U.S. STATE LAWS, THE LAWS OF THE EUROPEAN UNION AND ITS MEMBER STATES, THE UNITED KINGDOM, AND OTHER INTERNATIONAL LAWS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES OR THE LIMITATION OF LIABILITY IN CERTAIN CIRCUMSTANCES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS UNDER THE HEADING "DISCLAIMER OF WARRANTIES" OR THE LIMITATIONS UNDER THE HEADING "LIMITATION OF LIABILITY" MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
SPECIAL NOTE: NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER UNDER EU AND UK LAW, INCLUDING YOUR RIGHTS UNDER THE SALE OF GOODS DIRECTIVE, THE CONSUMER RIGHTS DIRECTIVE, THE CONSUMER SALES AND GUARANTEES DIRECTIVE, AND THE UK CONSUMER RIGHTS ACT 2015.
2. DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED HEREIN OR IN AN APPLICABLE WARRANTY, THE APPLICATIONS, SERVICES, AND PRODUCTS ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE APPLICATIONS, SERVICES, AND PRODUCTS SHALL BE AT YOUR SOLE RISK. YOU FURTHER AGREE THAT COMPLIANCE WITH ALL APPLICABLE LOCAL LAWS IN YOUR JURISDICTION IN CONNECTION WITH YOUR USE OF THE APPLICATIONS, SERVICES, AND PRODUCTS SHALL BE YOUR SOLE RESPONSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, SATELLAI DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, IN CONNECTION WITH THE APPLICATIONS, SERVICES, PRODUCTS, AND YOUR USE THEREOF, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. IN THE EUROPEAN UNION AND THE UNITED KINGDOM, SUCH DISCLAIMERS ARE SUBJECT TO YOUR STATUTORY RIGHTS.
SATELLAI MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY OR COMPLETENESS OF THE APPLICATIONS, CONTENT, OR THE CONTENT OF ANY APPLICATIONS LINKED TO THE APPLICATIONS, AND SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY:
ERRORS, MISTAKES, OR INACCURACIES IN CONTENT AND MATERIALS;
PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO AND USE OF THE APPLICATIONS, PRODUCTS, OR SERVICES;
ANY UNAUTHORIZED ACCESS TO OR USE OF SATELLAI'S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN (SUBJECT TO OR IN ACCORDANCE WITH SATELLAI'S PRIVACY POLICY);
ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APPLICATIONS;
ANY BUGS, VIRUSES, TROJAN HORSES, WORMS, TIME BOMBS, OR OTHER HARMFUL COMPUTER CODES, FILES, OR PROGRAMS THAT MAY BE TRANSMITTED TO OR THROUGH THE APPLICATIONS, SERVICES, OR PRODUCTS BY ANY THIRD PARTY;
ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE APPLICATIONS, SERVICES, OR PRODUCTS.
THIS SECTION (DISCLAIMER OF WARRANTIES) DOES NOT AFFECT SATELLAI'S RETURN POLICY, YOUR STATUTORY RIGHTS, OR SATELLAI'S WARRANTIES (IF APPLICABLE TO YOU). IF YOU ARE NOT SATISFIED WITH A PURCHASE MADE ON THE SATELLAI WEBSITE, PLEASE REFER TO THE TERMS OF SATELLAI'S RETURN POLICY, YOUR STATUTORY RIGHTS, OR (IF APPLICABLE) YOUR WARRANTY TERMS.
EXCEPT AS SET FORTH IN AN APPLICABLE WARRANTY OR AS REQUIRED BY APPLICABLE LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT SATELLAI PROVIDES THE SATELLAI OFFERINGS (INCLUDING APPLICATIONS, SERVICES, AND PRODUCTS) ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITH ALL FAULTS, AND YOUR USE OF THE SATELLAI OFFERINGS IS SOLELY AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, PROVIDED BY SATELLAI SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN OR IN YOUR APPLICABLE WARRANTY. OTHER THAN AS EXPRESSLY PROVIDED IN WRITING BY SATELLAI IN CONNECTION WITH YOUR PURCHASE OF A SATELLAI PRODUCT OR AS MANDATED BY APPLICABLE LAW, SATELLAI PARTIES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY OTHER WARRANTIES THAT MAY ARISE UNDER ANY LAW WITH RESPECT TO THE SATELLAI OFFERINGS.
WITHOUT LIMITING THE FOREGOING, SATELLAI MAKES NO REPRESENTATIONS OR WARRANTIES THAT:
THE USE OF THE SATELLAI OFFERINGS IS OR WILL BE PERMITTED IN YOUR JURISDICTION OR WILL FUNCTION PROPERLY OUTSIDE THE UNITED STATES;
THE SATELLAI OFFERINGS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
THE RESULTS OBTAINED FROM THE USE OF THE SATELLAI OFFERINGS, INCLUDING ANY LOCATION DATA OR OTHER DATA MADE AVAILABLE IN CONNECTION THEREWITH, WILL BE ACCURATE, COMPLETE, OR RELIABLE.
LIMITATIONS ON LOCATION DATA: IN ADDITION, THE LOCATION DATA PROVIDED BY THE SATELLAI OFFERINGS IS FOR BASIC INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO BE RELIED UPON IN SITUATIONS WHERE PRECISE LOCATION INFORMATION IS REQUIRED OR WHERE ERRONEOUS, INACCURATE, TIME-DELAYED, OR INCOMPLETE LOCATION DATA MAY LEAD TO DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR ENVIRONMENTAL HARM. LOCATION DATA IS APPROXIMATE AND NOT GUARANTEED, AND THE SERVICE MAY BE INTERRUPTED DUE TO OUTAGES, OBSTRUCTIONS, OR NETWORK LIMITATIONS.
VARIABILITY OF RESULTS: IN ADDITION, THE RESULTS YOU RECEIVE FROM THE SATELLAI OFFERINGS MAY VARY, BE INTERRUPTED, OR BE LIMITED DUE TO NUMEROUS CONDITIONS, INCLUDING BUT NOT LIMITED TO:
WIRELESS TRANSMISSION CAPACITY LIMITATIONS AND CELLULAR TELEPHONE NETWORK CAPACITY LIMITATIONS;
ATMOSPHERIC, TERRAIN, AND GEOGRAPHIC CONDITIONS;
OTHER NATURAL OR ARTIFICIAL ENVIRONMENTAL CONDITIONS BEYOND SATELLAI'S CONTROL;
LIMITATIONS OF THE ELECTRICAL SYSTEM DESIGN AND ARCHITECTURE OF YOUR DEVICE;
USER ERROR OR VARIATION (YOU ARE RESPONSIBLE FOR: (1) ENSURING PROPER DEVICE FIT AND CONTINUOUS WEAR AS DIRECTED; (2) KEEPING APPS OR SOFTWARE UP TO DATE; (3) PROVIDING ACCURATE USER AND PET DATA; AND (4) SEEKING TIMELY VETERINARY CARE).
LIMITATIONS ON BEHAVIOR AND ACTIVITY DETECTION: BEHAVIOR AND ACTIVITY DETECTION AND ALERTS ARE ESTIMATES THAT DEPEND ON A VARIETY OF FACTORS, INCLUDING DEVICE FIT, PLACEMENT, DEVICE SETTINGS, BATTERY LEVEL, PET BREED/SIZE, MOTION ARTIFACTS, AND WIRELESS CONNECTIVITY. BEHAVIORAL AND SENSOR DATA ARE APPROXIMATE AND NOT GUARANTEED. BEHAVIOR AND ACTIVITY RESULTS ARE ESTIMATES AND NOT GUARANTEED. THE SERVICE MAY BE INTERRUPTED DUE TO OUTAGES, OBSTRUCTIONS, OR NETWORK LIMITATIONS.
NO VETERINARY ADVICE: THE SERVICES (INCLUDING BUT NOT LIMITED TO DETECTION OF PET BEHAVIORS SUCH AS EATING, DRINKING, SLEEPING, SCRATCHING, BARKING, STEPS, AND LICKING, AS WELL AS ANY RELATED INSIGHTS, ALERTS, OR RECOMMENDATIONS) ARE FOR INFORMATIONAL PURPOSES ONLY. THEY DO NOT CONSTITUTE VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT, AND ARE NOT A SUBSTITUTE FOR CARE FROM A LICENSED VETERINARIAN. ALWAYS CONSULT A VETERINARIAN REGARDING YOUR PET'S HEALTH. IF YOU BELIEVE YOUR PET MAY HAVE AN EMERGENCY, CONTACT AN EMERGENCY VETERINARY CLINIC IMMEDIATELY.
NOT A MEDICAL DEVICE: SATELLAI'S PRODUCTS AND SERVICES ARE CONSUMER WELLNESS TOOLS FOR ANIMALS. THEY ARE NOT FDA-APPROVED OR CLEARED MEDICAL DEVICES AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.
NO EMERGENCY USE: THE SERVICES DO NOT PROVIDE EMERGENCY MONITORING OR LIFE-SAFETY SERVICES, AND SHOULD NOT BE RELIED UPON TO CONTACT EMERGENCY SERVICES OR LOCATE A MISSING PET.
AI-GENERATED INSIGHTS: CERTAIN FEATURES USE MACHINE LEARNING MODELS TRAINED ON SENSOR DATA AND OTHER INPUTS OR AI TOOLS. PREDICTIONS ARE PROBABILISTIC AND MAY BE INCORRECT OR FAIL TO DETECT CONDITIONS. INSIGHTS SHOULD NOT BE THE SOLE BASIS FOR CARE DECISIONS. SATELLAI MAY UPDATE MODELS OVER TIME, WHICH MAY CHANGE OUTPUTS.
BETA TEST OR NEW FEATURES: CERTAIN FEATURES MAY BE LABELED "BETA," "PREVIEW," "TEST," "NEW," "EXPERIMENTAL," OR OTHER SIMILAR TERMS. THEY ARE PROVIDED AS-IS, MAY BE CHANGED OR DISCONTINUED, AND MAY BE LESS ACCURATE OR RELIABLE THAN GENERALLY AVAILABLE FEATURES.
PRODUCTS AND PLANS: DESCRIPTIONS, IMAGES, REFERENCES, FEATURES, CONTENT, SPECIFICATIONS, PRODUCTS, PLANS, PRICES, AND AVAILABILITY OF ANY PRODUCTS OR PLANS ARE SUBJECT TO CHANGE WITHOUT NOTICE. SATELLAI'S CURRENT PRICES ARE AVAILABLE ON THE WEBSITE. SATELLAI MAKES REASONABLE EFFORTS TO ACCURATELY DISPLAY THE ATTRIBUTES OF ITS PRODUCTS, INCLUDING APPLICABLE COLORS AND SIZES; HOWEVER, THE ACTUAL COLOR AND SIZE YOU SEE WILL DEPEND ON YOUR COMPUTER, AND SATELLAI CANNOT GUARANTEE THAT YOUR COMPUTER WILL ACCURATELY DISPLAY SUCH COLORS OR SIZES. THE INCLUSION OF ANY PRODUCTS OR PLANS IN ANY SATELLAI OFFERINGS AT A PARTICULAR TIME DOES NOT IMPLY OR WARRANT THAT THESE PRODUCTS OR PLANS WILL BE AVAILABLE AT ALL TIMES.
3. SERVICE RISKS AND ADDITIONAL DISCLAIMERS
SATELLAI SHALL NOT BE LIABLE FOR ANY LOSSES SUFFERED BY THE USER DUE TO THIRD-PARTY CAUSES SUCH AS COMMUNICATION LINE FAILURES, TECHNICAL PROBLEMS, NETWORK OR MOBILE TERMINAL EQUIPMENT FAILURES, SYSTEM INSTABILITY, AND OTHER FORCE MAJEURE EVENTS.
THE FUNCTIONALITY OF THE SERVICE MAY BE AFFECTED BY FACTORS BEYOND SATELLAI'S CONTROL, INCLUDING USER OPERATIONS, NETWORK SERVICE QUALITY, DIFFERENCES IN SOCIAL ENVIRONMENTS, SOCIAL ENGINEERING, AND COMPUTER VIRUSES. YOU AGREE TO TAKE SECURITY MEASURES TO PROTECT YOUR MOBILE DEVICE, SATELLAI PRODUCTS, USER DATA, AND PASSWORD, AND AGREE TO USE BEST PRACTICES TO CREATE AND MANAGE YOUR PASSWORD TO AVOID DATA LOSS AND HARASSMENT.
THE SERVICE MAY MAKE AVAILABLE TO YOU CONTENT, PROMOTIONS, WEBSITES, APPS, SERVICES, AND RESOURCES PROVIDED BY THIRD PARTIES (COLLECTIVELY, "THIRD-PARTY SERVICES"), INCLUDING LINKS TO THIRD-PARTY WEBSITES OR RESOURCES. SATELLAI DOES NOT CONTROL, ENDORSE, OR ADOPT ANY THIRD-PARTY SERVICES, DOES NOT GUARANTEE THE SAFETY, ACCURACY, OR EFFECTIVENESS OF THIRD-PARTY SERVICES, AND SHALL HAVE NO RESPONSIBILITY FOR ANY THIRD-PARTY SERVICES, INCLUDING MATERIAL THAT MAY BE MISLEADING, INCOMPLETE, ERRONEOUS, OFFENSIVE, INDECENT, OR OTHERWISE OBJECTIONABLE. YOU AGREE TO ASSUME ALL RISKS ASSOCIATED WITH YOUR INTERACTION WITH OR USE OF ANY THIRD-PARTY SERVICES. YOU ALSO ACKNOWLEDGE THAT THESE TERMS DO NOT APPLY TO ANY THIRD-PARTY SERVICES. YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING THE TERMS AND CONDITIONS AND PRIVACY POLICY APPLICABLE TO YOUR USE OF ANY THIRD-PARTY SERVICES.
SATELLAI WILL USE COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT THE SERVICE AND THE RELATED TECHNOLOGY AND INFORMATION ARE SAFE, EFFECTIVE, ACCURATE, AND RELIABLE; HOWEVER, YOU ACCEPT AND ACKNOWLEDGE THAT THERE ARE INHERENT RISKS ASSOCIATED WITH USING AN INTERNET-BASED SOFTWARE SERVICE, AND SATELLAI CANNOT GUARANTEE THE SAFETY, EFFECTIVENESS, ACCURACY, OR RELIABILITY OF THE APPLICATIONS. YOU AGREE TO USE THE APPLICATIONS AT YOUR OWN RISK.
4. PRODUCT-SPECIFIC DISCLAIMER (PET-RELATED)
SATELLAI'S PRODUCTS ARE NOT SUBSTITUTES FOR YOUR RESPONSIBILITIES AS A PET OWNER. WHILE SATELLAI PRODUCTS ARE EXTREMELY EFFECTIVE TOOLS, YOU — THE OWNER — ARE ULTIMATELY RESPONSIBLE FOR ENSURING THE CONTAINMENT, SAFETY, AND LAWFUL AND HUMANE TREATMENT OF YOUR PET.
SATELLAI DOES NOT GUARANTEE THE CONTAINMENT OF YOUR ANIMAL OR THAT ANY LOST ANIMAL WILL BE FOUND, AND DOES NOT PROVIDE ANY CUSTOMER SERVICE FOR THE PURPOSE OF SEARCHING FOR AND/OR RECOVERING YOUR ANIMAL. ALERTS SENT BY SATELLAI TO YOU DO NOT IN ANY WAY OBLIGATE SATELLAI TO TAKE ANY PROACTIVE OR RESPONSIVE ACTION. IN THE EVENT YOU RECEIVE AN ALERT, SATELLAI IS IN NO WAY RESPONSIBLE FOR ANY EMOTIONAL DISTRESS OR REMEDIAL ACTIONS YOU TAKE BASED ON THAT INFORMATION.
SATELLAI SHALL NOT BE RESPONSIBLE IF YOUR PET ESCAPES THE CONTAINED AREA OR BECOMES LOST. USING THE SATELLAI COLLAR AND SATELLAI COLLAR GO IN A MANNER OTHER THAN AS SPECIFIED IN THE USER MANUAL OR INCONSISTENT WITH THE LAWFUL AND HUMANE TREATMENT OF YOUR PET MAY CAUSE INJURY. YOU ARE RESPONSIBLE FOR MAINTAINING THE FUNCTIONALITY OF ANY PRODUCTS, INCLUDING INSTALLING COLLAR AND SYSTEM UPDATES AS INSTRUCTED, AND SATELLAI SHALL NOT BE RESPONSIBLE FOR THE MAINTENANCE OF YOUR SATELLAI COLLAR OR SATELLAI COLLAR GO OR ANY CONSEQUENCES RESULTING FROM A MALFUNCTIONING SYSTEM OR PRODUCT.
FURTHERMORE, NO COLLAR OR FENCE (WHETHER PHYSICAL OR VIRTUAL) CAN COMPLETELY PREVENT A DOG FROM ESCAPING A CONTAINMENT AREA, OR PREVENT PERSONS OR OBJECTS FROM ENTERING A CONTAINMENT AREA AND HARMING OR TAKING A DOG, AND SATELLAI SHALL NOT BE RESPONSIBLE FOR SUCH OCCURRENCES. FURTHERMORE, SATELLAI SHALL NOT BE RESPONSIBLE FOR HARM, INCLUDING DEATH, THAT MAY OCCUR TO AN INDIVIDUAL OR OTHER ANIMAL THAT ENTERS AN AREA WHERE A DOG OR OTHER PET IS LOCATED.
THE SATELLAI FENCE IS NOT A SOLID BARRIER AND WILL NOT WORK AS INTENDED WITHOUT YOU — THE OWNER — FOLLOWING SATELLAI'S TRAINING PROGRAM. FURTHER, THE PRODUCTS ARE NOT FOR USE WITH VICIOUS ANIMALS OR GUARD DOGS. IF YOU BELIEVE YOUR DOG MAY POSE A THREAT TO OTHERS, DO NOT USE THIS SYSTEM.
SATELLAI SHALL NOT BE RESPONSIBLE FOR HARM (PHYSICAL OR PSYCHOLOGICAL), INJURY, OR DEATH OF YOUR DOG FOR ANY REASON, INCLUDING BUT NOT LIMITED TO EXCESSIVE ELECTRONIC STIMULATION, INJURY OR DEATH WHILE IN A CONTAINMENT AREA, INJURY OR DEATH OUTSIDE A CONTAINMENT AREA, FAILURE TO LOCATE THE DOG, THEFT OF YOUR DOG, OR ANIMAL ABUSE.
WHILE SATELLAI EMPLOYS INDUSTRY-STANDARD TECHNOLOGY AND SYSTEMS MONITORING, IT UTILIZES GPS, CELLULAR, WIFI, AND BLUETOOTH NETWORKS THAT ARE NOT WITHIN SATELLAI'S CONTROL. SEE THE CELLULAR TERMS OF SERVICE AND GPS SECTION IN THESE TERMS.
5. PROFESSIONAL ADVICE DISCLAIMER
THE PET TRAINING INFORMATION PROVIDED IN THE APPLICATIONS IS FOR GENERAL INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE TAILORED TO YOUR SPECIFIC DOG. ACCORDINGLY, SATELLAI ENCOURAGES YOU TO CONSULT WITH APPROPRIATE PROFESSIONALS BEFORE TAKING ANY ACTION BASED ON SUCH INFORMATION. YOU SHOULD ONLY USE THE PRODUCT IF YOU AND YOUR DOG UNDERSTAND AND CAN PROPERLY RESPOND TO THE STEPS INVOLVED IN USING THE SATELLAI COLLAR OR SATELLAI COLLAR GO. UNLESS APPLICABLE LOCAL LAW IN YOUR JURISDICTION PROVIDES OTHERWISE, THE USE OR RELIANCE ON ANY INFORMATION CONTAINED IN THE APPLICATIONS IS SOLELY AT YOUR OWN RISK.
ANY SATELLAI OFFERING THAT PROVIDES HEALTH OR FITNESS DATA FOR YOUR PET IS DESIGNED FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. YOU SHOULD NOT RELY ON INFORMATION AVAILABLE IN OR VIA ANY SATELLAI OFFERING, INCLUDING INFORMATION SPECIFIC TO YOUR PET, AS A SUBSTITUTE FOR PROFESSIONAL VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT FOR YOUR PET. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR PET'S HEALTH, YOU SHOULD ALWAYS CONSULT A VETERINARIAN OR OTHER PET HEALTHCARE PROFESSIONAL. THE USE OF INFORMATION PROVIDED THROUGH THE SATELLAI SERVICE IS SOLELY AT YOUR OWN RISK. ANY THIRD-PARTY CONTENT IS PROVIDED BY INDEPENDENT PROVIDERS. SATELLAI IS NOT RESPONSIBLE FOR THIRD-PARTY ADVICE AND DOES NOT CONTROL THIRD-PARTY SERVICES. SATELLAI OFFERINGS ARE CONTINUALLY UNDER DEVELOPMENT, AND SATELLAI MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING ITS ACCURACY, COMPLETENESS, OR APPROPRIATENESS FOR ANY PURPOSE.
6. TESTIMONIAL DISCLAIMER
THE APPLICATIONS MAY CONTAIN TESTIMONIALS FROM USERS OF SATELLAI'S PRODUCTS AND/OR SERVICES. THESE TESTIMONIALS REFLECT THE REAL-LIFE EXPERIENCES AND OPINIONS OF SUCH USERS. HOWEVER, THE EXPERIENCES ARE PERSONAL TO THOSE PARTICULAR USERS AND MAY NOT NECESSARILY BE REPRESENTATIVE OF THE EXPERIENCES OF ALL USERS OF SATELLAI'S PRODUCTS AND/OR SERVICES. SATELLAI DOES NOT CLAIM, AND YOU SHOULD NOT ASSUME, THAT ALL USERS WILL HAVE THE SAME EXPERIENCES. YOUR INDIVIDUAL RESULTS MAY VARY. THE VIEWS AND OPINIONS CONTAINED IN THE TESTIMONIALS BELONG SOLELY TO THE INDIVIDUAL USERS AND DO NOT REFLECT SATELLAI'S VIEWS OR OPINIONS. SATELLAI IS NOT AFFILIATED WITH USERS WHO PROVIDE TESTIMONIALS, AND SUCH USERS ARE NOT PAID OR OTHERWISE COMPENSATED FOR THEIR TESTIMONIALS.
7. LIMITATION OF LIABILITY
IN NO EVENT SHALL SATELLAI OR ITS MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER DAMAGES ARISING OUT OF YOUR USE OF THE APPLICATIONS, PRODUCTS, OR SERVICES, EVEN IF SATELLAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION SHALL NOT APPLY IN CASES OF WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY SATELLAI'S NEGLIGENCE, OR IN ANY OTHER CASE WHERE LIABILITY CANNOT BE SO LIMITED UNDER APPLICABLE LAW.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SATELLAI'S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION SHALL AT ALL TIMES BE LIMITED TO THE GREATER OF: (1) THE AMOUNT PAID, IF ANY, BY YOU TO SATELLAI DURING THE SIX (6) MONTH PERIOD PRIOR TO THE ARISING OF ANY CAUSE OF ACTION; OR (2) THE MINIMUM LIABILITY AMOUNT PRESCRIBED BY APPLICABLE LAW. IN THE EUROPEAN UNION AND THE UNITED KINGDOM, WHERE CONSUMER PROTECTION LAW PROVIDES FOR A LEGAL GUARANTEE, OUR LIABILITY SHALL BE IN ACCORDANCE WITH SUCH LAWS, AND THE ABOVE LIMITATION SHALL NOT APPLY TO THE EXTENT IT CONFLICTS WITH SUCH LAWS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SATELLAI PARTIES SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, BUSINESS, OR OTHER INTANGIBLE LOSSES, OR THE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES... THIS EXCLUSION SHALL NOT APPLY WHERE PROHIBITED BY LAW, INCLUDING IN CASES OF FRAUD OR GROSS NEGLIGENCE, OR FOR LIABILITY FOR DEFECTIVE PRODUCTS UNDER THE EU PRODUCT LIABILITY DIRECTIVE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SATELLAI PARTIES TO YOU OR ANY OTHER PARTY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO SATELLAI DURING THE THREE (3) MONTH PERIOD PRECEDING THE DATE YOUR FIRST CLAIM ARISES. THIS CAP SHALL NOT APPLY WHERE SUCH LIMITATION IS PROHIBITED BY APPLICABLE MANDATORY LAW, SUCH AS IN CASES OF WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, OR FOR BREACH OF YOUR STATUTORY RIGHTS AS A CONSUMER.
IF YOU RESIDE IN A JURISDICTION THAT DOES NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY, THE ABOVE EXCLUSIONS OR LIMITATIONS SHALL NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY THE LAW OF YOUR JURISDICTION. TO THE EXTENT THAT ANY ASPECT OF THE FOREGOING LIMITATIONS DOES NOT APPLY, ALL REMAINING ASPECTS SHALL SURVIVE. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN SATELLAI AND YOU, EXCEPT WHERE SUCH LIMITATIONS ARE NOT PERMITTED.
8. Indemnification
You agree to defend, indemnify, and hold harmless SATELLAI, its members, directors, officers, employees, and agents against any and all losses, damages, liabilities, claims, or demands (including reasonable attorneys’ fees and expenses) arising from or in connection with:
Your use of the Applications, Services, and Products;
Your breach of these Terms;
Your violation of third-party rights (including but not limited to intellectual property rights).
Notwithstanding the foregoing, SATELLAI reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify SATELLAI, and you agree to cooperate with SATELLAI’s defense of such claims at your own expense. SATELLAI will use reasonable efforts to notify you of any such claim, action, or proceeding subject to this indemnification upon becoming aware of it.
This provision does not require you to indemnify any SATELLAI Party for any unconscionable commercial practice by such SATELLAI Party, or for its fraud, deception, false promise, misrepresentation, or concealment or omission of any material fact in connection with the SATELLAI Offerings.
You agree that the provisions of this Section shall survive the termination of your Account, Subscription, or Membership, these Terms, and/or your access to the SATELLAI Offerings.
Product Use Instructions
Please read all safety warnings and operating instructions thoroughly. Failure to comply with the warnings and instructions may result in injury to yourself, your pet, or others, as well as property damage.
Warnings
The SATELLAI Collar Go and SATELLAI Collar are battery-operated devices. Allowing your pet to chew on the collar or battery may cause product damage, fire hazards, or harm to your pet. Before placing the collar on any pet, inspect it for battery punctures and/or damage to the battery’s plastic cover.
The SATELLAI Collar Go and SATELLAI Collar contain electronic components, including a lithium-ion battery, which are sensitive to extreme temperatures. Do not leave the SATELLAI Collar Go or SATELLAI Collar in high-temperature environments for extended periods. Only charge them with the provided charger. If the battery or its plastic cover is punctured, discontinue use immediately and contact customer service promptly at support@satellai.com.
The SATELLAI Collar Go and SATELLAI Collar are intended exclusively for pets and shall not be used on humans.
This product contains lithium-ion batteries.
EU Compliance: Dispose of used batteries separately at designated waste collection points in accordance with Directive 2006/66/EC.
US Compliance: Comply with state-specific battery recycling laws and do not dispose of batteries in municipal solid waste.
Cautions
Do not disassemble or modify the SATELLAI Collar Go or SATELLAI Collar, as this will void your warranty. Warranty terms comply with EU Directive 1999/44/EC (Consumer Guarantees Directive) and the U.S. Magnuson-Moss Warranty Act, ensuring a minimum 2-year statutory warranty period in the EU and disclosure of warranty limitations in the U.S.
The accuracy of SATELLAI’s GPS data may vary by location and is not guaranteed for indoor use.
EU Compliance: This product is radio equipment and complies with EU Radio Equipment Directive (RED) 2014/53/EU, meeting electromagnetic compatibility (EMC) and radio spectrum standards.
US Compliance: This product meets Federal Communications Commission (FCC) Part 15 rules for unlicensed radio operation.
This containment system cannot prevent predators or intruders from entering the fenced area.
The SATELLAI Collar Go and SATELLAI Collar are not rated as primary pet restraint devices. Always ensure your pet is properly secured and safe.
The SATELLAI Collar Go and SATELLAI Collar are manufactured and tested to the IP68 protection standard (dustproof and water-resistant), safeguarding against dirt, spills, splashes, drool, and rain. New collars can be submerged in up to 1 meter of water for 30 minutes. Note that wear and tear may affect sealing over time.
No containment system (including residential fences or SATELLAI products) can 100% contain all pets at all times. Some pets may escape, and systems may break down or malfunction. Regularly monitor your pet while using the system.
Special Notices
The SATELLAI Collar Go and SATELLAI Collar will function optimally if pet owners train their pets in basic obedience, especially during initial use. Help your pet understand fence boundaries and alert stimuli to ensure safe containment. SATELLAI, its distributors, and dealers do not guarantee that the system will keep pets within the boundary at all times. If you believe your pet may harm others or itself, do not rely solely on this product.
To clean the SATELLAI Collar Go and SATELLAI Collar: Use a damp cloth and mild soap. Do not use harsh chemicals (e.g., bleach), as they may damage the product or pose risks to your pet. These cleaning requirements comply with the EU REACH Regulation (Registration, Evaluation, Authorization, and Restriction of Chemicals) and U.S. Environmental Protection Agency (EPA) standards for pet-safe products.
The operation of the SATELLAI Collar Go and SATELLAI Collar depends on the mobile app and sufficient battery life. Tracking and notification performance may vary based on cellular network signal strength. Data privacy regulations are as follows:
EU Region: We process pet location data and your personal data (e.g., app account information) in compliance with the General Data Protection Regulation (GDPR). You have the right to access, correct, erase, or restrict data processing; to exercise these rights, contact the Data Protection Officer (DPO) at dpo@satellai.com.
U.S. Region: We comply with the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) (for California residents) and the Virginia Consumer Data Protection Act (VCDPA) (for Virginia residents), allowing you to request data deletion, opt out of data sharing, and access your data.
EU Compliance: This product is subject to the EU Waste Electrical and Electronic Equipment (WEEE) Directive 2012/19/EU. Do not dispose of it as municipal waste; return it to designated WEEE collection points or contact SATELLAI for take-back.
Indemnification Against Harm
You agree to defend, indemnify, and hold harmless SATELLAI, its affiliates, and their respective shareholders, directors, officers, employees, agents, distributors, and vendors against any and all claims, damages, losses, liabilities, costs, and expenses (including but not limited to attorneys’ fees) arising from, connected with, or related to:
Your use of the Website;
Alleged breach of these Terms;
Any activity conducted under your Account by you or any other person accessing the Website using your Account;
Your violation of third-party rights (including, for EU Users, violations of data subject rights under the GDPR);
The actions of your pet while using our Service.
No pet GPS fence or physical fence can completely prevent a pet from escaping a containment area or prevent people, animals, or objects from entering the area and harming the pet. This system is not recommended for pets with a history of harming people, animals, or property. If you believe your pet poses a threat to others, do not use this system. While using the SATELLAI Service, you must supervise your pet and take precautions to prevent dangerous situations.
Proper pet training is required to use the SATELLAI Service; the training programs we provide are for reference only. Individual pets have different personalities and needs. Consult a certified pet trainer or veterinarian before use. EU Compliance: This indemnification does not exclude your statutory rights under EU consumer law (e.g., Directive 1999/44/EC), which cannot be waived by contract.
Binding Arbitration
Both the User and SATELLAI agree that any dispute arising from the Service shall first be resolved informally through good-faith consultations. If no settlement can be reached through such consultations, any controversy or claim arising out of or relating to an alleged breach of these Terms or the operation of the Service shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for binding arbitration in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Hong Kong by a single arbitrator. The award rendered by the arbitrator shall be final and binding on both parties, non-appealable, and may be enforced by any court having jurisdiction.
General Terms
Governing Law
These Terms, and all claims related to their validity, interpretation, and performance by the parties, shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of laws principles.
Force Majeure
If SATELLAI is unable to perform its obligations under these Terms due to circumstances beyond its control (including force majeure, government actions, war, insurrection, terrorism, natural disasters, strikes, labor disputes, or similar events), SATELLAI shall not be liable for any damages resulting from such failure to perform. EU Compliance: Pursuant to EU consumer law, this clause does not exclude SATELLAI’s liability for damages caused by its gross negligence or willful misconduct.
For the purposes of these Terms, "Force Majeure" means any event or circumstance that is unforeseeable, unavoidable, insurmountable, and beyond the control of the affected party, without fault or negligence on the part of the affected party, and which the affected party could not have prevented through the exercise of reasonable diligence. Such events or circumstances include: earthquakes, typhoons, floods, fires, and other physical natural disasters (excluding weather conditions of any severity); ionizing radiation or contamination; radioactive, toxic, explosive, or other hazardous properties of any explosive device or nuclear component; viral outbreaks, epidemics, or pandemics (for the avoidance of doubt, including but not limited to pandemic, epidemic, or public health emergency); war; national strikes or national industrial disputes; riots; hostilities; acts of terrorism; government actions; telecommunications network failures; Internet backbone disruptions; data center failures not caused by the affected party; delays or non-performance caused by viruses or denial-of-service attacks; changes in law or their application; and any other events or circumstances that cannot be foreseen, prevented, or controlled, including those recognized as Force Majeure under general international commercial practice.
Waiver
No waiver of any right shall be implied from any conduct or failure to enforce such right. No waiver shall be effective unless it is in writing and signed by both parties. EU Users: This clause does not affect your statutory rights under EU law, which cannot be waived.
Severability
If any provision of these Terms is held invalid, void, or unenforceable, that provision shall be reformed to reflect the parties’ original intent in accordance with applicable law, and the remaining provisions shall remain in full force and effect. EU Users: If a provision is held invalid due to non-compliance with EU consumer law, it shall be replaced with a compliant alternative that preserves the legitimate interests of both parties.
Entire Agreement
These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior written or oral agreements, representations, or understandings relating thereto. EU Users: This clause does not exclude your statutory rights under EU consumer law or any mandatory pre-contractual information provided by SATELLAI.
